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Simcoe Computes! Warranty Information

(Information as of January 3rd, 2017 and Subject to Change without notice)

Celebrating our 30th Year in Business in 2017! 
 

At Simcoe Computes! we take great pride in the high quality of products we sell and in the service we provide our customers.

Many companies concentrate only on price and will sacrifice quality and service to offer the lowest price and provide nothing more.  While we realize pricing is an important consideration in our purchase decisions, we feel very strongly that it is our goal to offer you, our customers, the best overall value by combining quality of products with fair pricing and by standing behind everything we build and sell.

Have you ever been disappointed with the warranty on something you've purchased?  Have you requested warranty service only to be advised of significant limitations, delays and costs to process your warranty claim?  After spending half an hour or more on the phone trying to get service, you still haven't been able to speak to a human or you reach someone who doesn't appear to understand English.  Have you been told you must ship the product back to the manufacturer "at your expense" for service that will take "a couple of weeks or so" before you get your product back?

When you make a major purchase you assume the product will function as promised and if you have problems you expect the vendor and manufacturer to stand behind their warranty and provide prompt service.

The unfortunate reality is that many companies want to sell you product but don't provide adequate service when something goes wrong.  Regrettably, most companies make processing warranty claims a painful, time consuming and extremely frustrating experience.

At Simcoe Computes! we believe our customers deserve much better treatment.  Simcoe Computes! has always taken a leadership role with respect to customer satisfaction and service.  Now we have established an even higher standard in customer service!

Way back in 2005 Simcoe Computes! were pleased to introduce the 'Get Real Warranty'.

Now, any hardware you purchase from Simcoe Computes! (with a price of $150 or more) is automatically covered by our 'Get Real Warranty' for at least one year from your date of purchase.  Many of the products we sell feature longer than a one year warranty.  For a more detailed description of our warranty policies, please read the appropriate sections below.

What does this warranty mean to you?

If ANY of the hardware you purchase from Simcoe Computes! should fail within one year, WE will take care of the warranty process on your behalf!  You will not have to make the frustrating and time consuming calls to the manufacturer to deal with the problem, nor will you have to arrange for shipping to have your product serviced or replaced.  Further, we will take care of you QUICKLY!  Many replacements can be done the same day and most will be completed within two or three business days.  Some unique products will require special handling and in these cases we will do our best to expedite turnaround.

Following are more detailed specific warranty policies by type of product.  Any warranty related questions should be directed to Larry Lucas, Owner/Manager of Simcoe Computes! at 519-426-8444 or by email at lalucas@simcom.ca.

You can also click on the 'Suppliers' link above for more detailed information by manufacturer and for web and voice contact information.

Simcoe Computes! Complete System Packages:

We assemble our own computer systems and thus deal with any warranty issues on the main system components ourselves. 

While most of our competitors offer only one year of standard warranty on the system packages they sell, Simcoe Computes! 'standard' warranty is two years parts and labour. 

Should you experience the rare occurrence of a hardware failure during your warranty period we will replace the hardware under warranty without charge.  Regrettably, problems that are not the result of hardware failure, such as being hit with a virus or contracting junkware, are not covered by warranty and will result in a service charge to repair the problem.

Notebook (Laptop) Computer Systems:

Most notebook (laptop) computers carry a one year manufacturers warranty with an option to upgrade to three years.  If you would like more than a standard one year warranty please ensure you enquire about the options at time of purchase.

Should you experience a hardware failure within the first year on a notebook purchased from Simcoe Computes! we will assume responsibility to arrange service with the manufacturer and will be pleased to arrange service including shipping if necessary.  If it is necessary to ship the system for warranty service there will be a one way charge for this service (typically approximately $50 as of January, 2017).  In approximately 75% of service situations we are able to complete the necessary warranty service in our own service facility to minimize turnaround time.

Monitors (Manufacturers warranty applies):

Purchases effective January 1st, 2014 or later:

The computer monitors we sell carry a three-year manufacturers warranty.  In the rare case of failure we will provide the following options:

1)  Failure within 90 days - we will replace with a new monitor or you will have the option to select an alternate new monitor (for example a larger screen size) and pay only the difference in price.

2)  Failure over 90 days and up to 3 years - The monitor will need to be shipped to the manufacturer (or their agent) for service.  There will be a charge for shipping and insurance to send the monitor out (typically approximately $50 as of January, 2017 or you can do it yourself) and the manufacturer will pay the cost of shipping the repaired or replacement monitor back.  We will do our best to provide a loaner monitor should your monitor need to be sent away for service during the warranty period.

Printers (Manufacturers warranty applies):

Purchases effective January 1st, 2016 or later:

1)  Failure within 90 days - we will replace with a new printer and will utilize the ink cartridges from your previous printer.  This policy applies to standard "in stock" printers only.  We regret it is not possible to provide this service on 'special order' printers.  On special order printers we will make all necessary arrangements with the printer manufacturer for prompt replacement of the defective product at no charge to the customer.

2)  Failure over 90 days and up to 1 year - we will be pleased to make arrangements with the manufacturer for service or replacement.   There will be a charge for shiping and insurance to send the printer out (typically approximately $50) or you can ship it yourself and the manufacturer will pay the cost of shipping the repaired or replacement printer back. 

Hard Drives (Manufacturers warranty applies):

We are pleased to offer high quality Western Digital hard drives in all of our new Simcom systems and for purchase of replacement hard drives.  Standard warranty on these drives is 2-years for standard hard drives to be utilized within desktop or notebook systems.   In the rare case of failure we will provide the following options:

Internal Hard Drives:

1)  Failure within one year - we will replace with a new hard drive or you will have the option to select an alternate new hard drive and pay only the current difference in price.  Please allow one business day for testing.

2)  Failure after one year - The hard drive will need to be shipped to the manufacturer (or their agent) for service.  There will be a charge for shipping and insurance to send the drive out (or you can do it yourself) and the manufacturer will pay the cost of shipping the repaired or replacement hard drive back. 

External Hard Drives: (Manufacturers warranty applies):

External Hard Drives typically carry a two-year manufacturers warranty. Should an external hard drive you purchase from Simcoe Computes! fail within this warranty period we will be pleased to make arrangements with the manufacturer or our distributor as necessary for repair or replacement as required.  There will be a charge for shipping and insurance to send the drive out (or you can do it yourself) and the manufacturer or distributor will pay the cost of shipping the repair or replacement unit back. 

Other Components (Manufacturers warranty applies):

We have covered the major components above.  Should you have questions regarding warranty on other specific items please let us know and we will be pleased to advise the manufacturers and our current policy on this product.